CRM —
Building loyalty through customer experience.
CRMs are effective tools that help you optimize your sales process and improve customer service. It helps you engage more effectively with your customers through targeted, automated communication, and promote your products or services more strategically.
What is a CRM?
It’s a software application that organizes and manages leads, people information and after-sale services, such as contact details, purchase history, behaviour, and preferences. This information can be used to collaborate as a team to ensure an optimal customer experience.
Why do you need one?
By having a centralized database of customer information, CRMs provide valuable insights into customer behaviour and preferences. By analyzing their customer data, organizations can identify trends and make more informed decisions about their products, services, and marketing strategies.
A unique resource for your team.
At Nexus Innovations we have an ingenious way of creating CRMs. We put users before the tech! We know that business solutions are only as good as the way we use them and that without adoption, they have no value. That’s why we focus your users’ wants, to build purposeful solutions that they will love to:
01 —
Better understanding of your customers;
02 —
Track sales activity and identify opportunities;
03 —
Build better relationships with customers;
04 —
Drive revenue growth.
CRM – Microsoft Dynamics use case
GoRecycle : A solution for transforming data into business intelligence
GoRecycle manages and funds household-appliance recycling activities in more than 260 drop-off centres across Québec. This not-for-profit organization is recognized by RECYC-QUÉBEC as a […]
View the use case
UNIQUE SOLUTION DESIGNED FOR YOU
Why we use Microsoft Dynamics 365?
Dynamics CRM ensures scalability, availability, and robustness, positioning it as a dependable choice for businesses across the spectrum. It also offers a user-friendly, low-code platform that minimizes software development expenditure and comes packed with a suite of functionalities to enhance capabilities and automating workflows.
HUMAN FIRST APPROACH
Navigating your technology challenges from three perspectives.
