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Groupe St-Hubert now reaping the benefits of a new state-of-the-art intranet.

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When Groupe Saint-Hubert, Québec’s largest rotisserie chain, decided to modernize its workspace, it chose Nexus Innovations as its technology partner. In today’s business environment where attracting and retaining talent is a critical and challenging objective, providing a consistent, seamless, and enjoyable employee experience is now a key competitive advantage. The new intranet deployed by Nexus has transformed and simplified user experience for St-Hubert’s 125 restaurants and 6,000 employees. It features cloud technology and custom functions that address our client’s specific business processes, including targeted information-sharing with its franchisees and enhanced security through user group-based access management.

Business challenges

  • Groupe St-Hubert wanted to improve employee work experience, retention, and impact through an upgraded workspace featuring a high-performance intranet.
  • The Communications Department wanted to simplify the delivery of content internally through an interactive and intuitive platform.

Technology needs

  • Retain and simplify all communication and document-management functionality while improving user experience and centralizing work tools.
  • Attractive contemporary look and simple, clear, and streamlined navigation.
  • Social media-like interactivity.
  • Personalized interface in accordance with individual roles within the company.

Suggested solution

Microsoft 365 and SharePoint Online were the perfect choices for developing a modern intranet to meet Groupe St-Hubert’s unique business processes. The project team created a technology solution by customizing Microsoft’s native functionalities and developing certain custom components.

Adopting the solution

A technology solution may have tremendous potential, but it’s only as effective as the way users implement it. That’s why, at Nexus, we strongly emphasize adopting to the fullest the solutions we develop.

For Groupe St-Hubert’s up-to-the-minute intranet, the project team set up and delivered multiple training sessions to administrators and content creators on the Microsoft 365 platform. Nexus stood by Groupe St-Hubert at every stage of the project to ensure our client understood what was happening at all times and was fully satisfied with it. This personal, inclusive, and committed approach is precisely what makes Nexus a stand-out partner in delivering business solutions.

For Groupe St-Hubert, redesigning our intranet was a major project given how often most restaurants and employees use it. The team at Nexus was able to guide us, give us options, and enable us to optimize the tool we already had in mind. With respect, diplomacy, a dash of humour, and plenty of patience, we worked together to find the best possible solution for our network. We managed this change smoothly thanks to Nexus’s solid expertise and reliable presence. Whether in restaurants or with our administrative staff, every question was listened to, answered, and, above all, explained. In the end, Nexus delivered the wonderful intranet we had in mind, along with concepts to enable us to keep it meaningful and vital over time.

Jezabel Pilon, Communications Advisor

Impact on the organization and its people

Here are the results, as reported by Groupe St-Hubert.

  • Searching for information on the intranet and posting memos to franchisees are both much faster – it’s all done in a few clicks.
  • Franchisees are satisfied because they now have mobile access to the intranet.
  • Users are more engaged with the intranet and happy to receive targeted content that is relevant to them.
  • The Communications Department receives significantly fewer questions relating to the intranet.
  • Advocates are empowered and motivated to guide employees in their use of the new intranet.
  • Users appreciate the new intranet’s smooth and pleasant navigation and up-to-date interface.

Project team

  • Mathieu Delisle, M365 Integrator
  • Joel Vézina, M365 Expert
  • Jacques-Alexandre Bergeron, M365 Practice Leader

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